Support

Questions about the Stewardship CZC app, an order, or a payment — the Conference office is the place to ask.

CZC Stewardship Ministries

Email: info@b-ne.net
Phone: +260 96 349 5615
Address: Adventist House, Ndola, Zambia

Common questions

I paid but my order still says pending.

A mobile-money payment is confirmed by the network, not by the app. If you approved the prompt on your handset and the order has not moved within a few minutes, contact the office with your order number — the payment reference is on the order screen.

I did not get the payment prompt.

Check that the number you entered is the one registered for mobile money, and that it is on the same network you selected. You can retry the payment from the order screen.

Where do I collect what I ordered?

At the Conference office, once the order shows “Ready for collection”. You will get a notification when it does.

I forgot my password.

Use “Forgot password” on the sign-in screen. The reset link is sent to the email address on your account and is valid for one hour.

I want my account deleted.

Open the app, go to More and tap “Delete my account”. It takes effect immediately and cannot be undone. If you no longer have the app, email the office from the address on your account. What is removed and what is kept is set out on the account deletion page.

See also the privacy policy and deleting your account.